Wed Dec 16 2015 11 AM - 12 PM PST
Learn specific steps employed by a large health system that transformed front line communication.
Access patient-centered media to re-enforce messaging; including policies and agreements, in dignified and understandable formats.
Review sample office policy language related to controlled substance refills, with key components to support your phone staff.
Michael Schiesser MD is an Internal Medicine and Addiction Specialist, committed to sharing specific tools for organizations facing challenging interactions with patients receiving medications otherwise prone to abuse.
New Release: "Telephone Triage of the Narcotic Refill Request - A Resource Guide for Call Center Professionals, Nurses and Triage Staff" by Michael Schiesser MD
Order the resource guide today and save $89!
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Hard Copy: ""Telephone Triage of the Narcotic Refill Request - A Resource Guide for Call Center Professionals, Nurses and Triage Staff" by Michael Schiesser MD (Ships Feb 2016 - Retail $97)
What Others Are Saying...
Over the last 7 years, I have had the pleasure of working with the host for the Telephone Triage Webinar, Dr. Mike Schiesser, a sage advisor, educator, and expert in addiction medicine. As a direct result of his efforts and expertise, he has significantly impacted patient safety by helping organizations thoughtfully manage complex patient interactionsPat McCotter RN, JD, CPHRM, CPC
"This program delivered specific steps and training to create a consistent procedure. We would not have been able to get there on our own, but we were shown the steps to take. Now all our doctors, all our clinics, and every member of our support staff rely on the huge progress we made."Milton Curtis MD - Medical Director - EvergreenHealth Primary Care
Move your organization from frustration to freedom in your communications with patients requesting controlled medications.
This webinar will address simple steps a clinic can take to improve patient safety, staff satisfaction, and workflow efficiency.
If you are an office manager, call center professional, nurse, or phone staff, then you encounter patients needing help and support for their symptoms; as often as those whose behaviors are disruptive, abusive, or unsafe.
When problems arise in the primary care clinic, it zaps out energy and our time.
We may feel threatened, guilty, confused, sympathetic, even betrayed. Some patients engage in "splitting" between phone staff and the provider, or other behaviors that challenge your commitment to advocacy on their behalf. How do you train your staff to maintain boundaries and composure?
Telephone Triage of the Narcotic Refill Request enables you to reduce unnecessary problems by creating a set of defined procedures, some simple steps to save you the trouble.
Imagine how much your professional life would improve if you didn’t have unnecessary problems due to prescribed narcotics?
Register now and receive a discount on additional resource materials!
"Telephone Triage of the Narcotic Refill Request - A Resource Guide for Call Center Professionals, Nurses and Triage Staff" by Michael Schiesser MD
Includes ... Large Health System Case Studies : System Specific User Templates : Communication Logic Diagrams : Managing the Abusive Caller : Beyond Service Recovery - Enhancing Staff Resilience : Risk Management - Pain as a Warning Sign : Bonus: Tips to engage clinical leadership to build protocols that help the clinician, the phone staff and the patient.