If you are a Medscape user, you might have seen my recent post
and a lot of folks were asking for examples of some of the tools I have put together for clinic managers, office administrators, and medical directors to involve support staff in directly supporting providers.
This training video below is part of a larger implementation resource library Primary Care Leaders can access anywhere. It includes an example of a video companion to a patient agreement, and the form I use when a patient requests an exception to our office policies.
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Support staff play an important role in preventing abuse of medications in Primary Care. Often however, support staff get “caught in between” the provider and the patient. In this video, we will demonstrate how prescription policies benefit support staff in providing the right support for the provider.