Raising the Quality of Care while Introducing Efficiency.
Creating the “workflow of champions” keeps begging the question as to what is your goal?
What are you driving at in your practice, your clinic. Consider the concept of overconsumption as a defect. It might sound a bit harsh, but with 16,000 people per year having lethal complications from opioids, tolerating overconsumption may in fact be a mistake, a “defect” in your clinic.
The important thing about defining a defect, and a defect rate, is that it is measurable. If you measure it, you can improve it. You can set your tolerances. When I challenge a group of providers, I might ask them to provide a collective statement.
Which of the following statements best represents your organization’s values?:
We are willing to tolerate our patients taking more medication than they are otherwise directed by their physician.
We feel the physician should be the authority in setting dosing limits.
This week we explore change, and provide specific scripts and workflow to get your clinic to a zero defect rate when it comes to unreasonable risk.